Privacy Policy

L'Orientale Origine is committed to protecting the personal data of its users. This Privacy Policy is prepared in accordance with the requirements of the Law of Ukraine “On Personal Data Protection” and other applicable legal acts of Ukraine.
By using our website (lorientale-origine.com) and creating an account, the user confirms their consent to the collection and processing of their personal data in accordance with this Policy. If you do not agree with its terms, please discontinue the use of our website.
 

What Data We Collect

When you register an account on our website, we collect the following personal data: your first and last name, phone number, and email address.
During checkout, we may also request your delivery address.

We do not collect excessive information — only what is necessary to create an account, process orders, and arrange delivery.
All data is provided directly by the user by filling out the relevant forms on the website.
 

Purpose of Data Collection and Use

Personal data is used exclusively for lawful and specific purposes, including:

• registering and identifying the user on the website;

• processing orders and executing the sales contract;

• arranging delivery of purchased products;

• contacting the user regarding their order (order confirmation, clarifying details, status updates, etc.);

• providing customer support and responding to user inquiries.

Additionally, we may use your email or phone number to inform you about service updates, promotions, or special offers — only if you have given separate consent (e.g., by subscribing to our newsletter).
 

Disclosure of Data to Third Parties

We do not sell or transfer personal data to third-party organizations, except in cases necessary for providing our services.

Specifically:

• your name, surname, phone number, and delivery address may be shared with the logistics company Nova Poshta to fulfill delivery;

• minimally required data may be shared with payment systems during checkout (details are described in the “Payment Policy”).

In all such cases, we ensure that third parties commit to protecting your personal data and using it solely for the purpose of providing their services.
 

Data Storage and Protection

Personal data is stored on secure Wix servers (the platform on which our website operates) and processed using modern protection measures.
We take all necessary organizational and technical steps to prevent unauthorized access, alteration, disclosure, or destruction of personal data.

Data is stored only for as long as necessary to fulfill the purposes for which it was collected, or for the period required by law or your consent.

For example:

• account data is stored until the account is deleted;

• purchase-related data is stored for the time required for accounting and compliance with legal obligations.

We guarantee the confidentiality of personal data and undertake not to disclose it without the user’s consent, except in cases required by law.
 

User Rights

Every user who has provided personal data to us has the rights established by Ukrainian law.
You have the right to know which of your personal data we process, for what purpose, and to whom it may be disclosed.

You may request:

• access to your personal data,

• updates or corrections to your data,

• termination of data processing,

• deletion of your data (unless restricted by law or necessary for fulfilling a contract).

To exercise your data rights (access, update, withdrawal of consent, deletion, etc.), you may contact us using the information provided on the website (email or support phone).
We will review your request within the legally required timeframe and provide a response or take the necessary actions.
Please note: deletion of certain data (e.g., account deletion) may result in the inability to use certain website services.
 

Cookies and Other Technologies

To ensure proper website functionality and improve our services, we use cookies.
Detailed information about our use of cookies is provided in the Cookie Policy below.

Cookies are used to:

• recognize registered users,

• save user preferences,

• collect statistics about site visits.

These files do not contain confidential information; however, you may manage or disable them through your browser settings.
 

Changes to the Policy

We may update this Privacy Policy from time to time due to changes in our data processing practices or amendments in legislation.
If significant updates are made, the revised Policy will be published on this page with an indication of its effective date.

We recommend reviewing this page periodically to stay informed about how your personal data is protected.